Support

For questions or bug reports, email help@vnamu.com. We usually reply within a few days.

Do I need an account?

No. You can play right away as a guest. Signing in lets you keep the same records and nickname on other devices.

How do I delete my Wordle Battle account?

Sign in in the app or at word.vnamu.com.
Open the menu (☰) at the top right.
Tap Delete account at the bottom, tick the confirmation box and tap Delete account.

Deleted immediately: your account (ID, Kakao or Apple link), nickname, scores, rankings, tier, and daily, endless and AI game history.

Kept: ad-free subscription receipt records (device identifier, receipt ID, expiry date) are kept for up to one year after the subscription ends to handle refunds and disputes, then deleted. If you cannot sign in, email help@vnamu.com with your ID or nickname and we will delete the account for you.

How do I remove ads?

In the app, open the menu (☰) and tap Remove ads to start the ad-free subscription (1 month, auto-renewing).

I subscribed but still see ads.

Check your internet connection, then tap Restore purchases on the Remove Ads screen. After reinstalling or switching devices, sign in to the App Store or Google Play account you subscribed with first.

How do I cancel?

iPhone/iPad: Settings → your name → Subscriptions → Wordle Battle
Android: Google Play → profile icon → Payments & subscriptions → Subscriptions → Wordle Battle

I want a refund.

Refunds are handled by the store. For Apple, go to reportaproblem.apple.com; for Google, request a refund in Google Play.